Eightstop support
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Find clear answers for your account, purchases, exports, and AI editing tools—or reach the person behind Eightstop directly.
A few things you can solve right now.
How do I restore a purchase?
Open Eightstop, go to Settings, then choose Restore Purchases under Eightstop Pro. Make sure the device is signed in to the same Apple Account used for the original purchase.
Where can I manage or cancel my subscription?
Subscriptions are managed by Apple. Open the iOS Settings app, tap your name, choose Subscriptions, then select Eightstop. Deleting the app does not cancel an active subscription.
Why is an AI tool unavailable?
Cloud-powered tools need an internet connection, an active eligible plan, and enough credits for the edit. Check your connection and credit balance, then try again. If the problem continues, email support with the tool name and any message shown in the app.
How do I delete my account?
In Eightstop, open Settings and choose Delete Account. This removes your account’s cloud data and generated assets. Photos and projects stored only on your device remain there. Any App Store subscription must be cancelled separately through Apple.
What should I include in a support email?
Include your iPhone or iPad model, iOS version, Eightstop version, the tool you were using, and the exact steps that led to the issue. Please do not send passwords, sign-in codes, or full payment details.
Where can I read the privacy policy?
You can review the Eightstop Privacy Policy and Apple’s Standard End User License Agreement at any time.
Still stuck?
Tell us what got in the way.
Your email app will open with a short diagnostic template. Fill in what you know and send it directly to Eightstop support.
Email supportalecattie@cybertiks.com